Thursday, May 21, 2009

Seriously?

So... I got this back in the mail today:
It was my check and bill to Dish Network.

Apparently, the mail system and my bill had a fight, and the mail system won.
Nice that the part with my signature was torn off so perfectly eh?

Well, Since my bill was now two weeks late, I decided to call Dish Network to let them know about this little mishap that was not my fault, and that I had indeed sent the check on time. I didn't want to get a late charge.
So I call the number, and listen patiently while trying to find out which number to push. There wasn't any choices for "Mail system eating your bill", so I finally decide to just push "0" To talk to the operator so that I could explain my situation...

I was then told that there was a $5.00 charge to talk to the operator.
$5.00!
What... our society is so lazy that we get charged to talk to an actual human now?
Seriously??
The future generations have my pity...

8 comments:

Jane said...

Egads! That's nuts! I especially hate it when you get an automated system and every time you push "0" it just says "This is not an option" in a really chastising voice. :(

Taylors said...

That is really amazing! What "customer service" I really was so blown away reading your post! Wow! I would file a complaint!

The Askeroth Family said...

This has happened to me too! (The mail thing) I find it so ironic that the cover says "WE CARE". I can't believe they charged you $5 just to talk to a human being!

Mike and Christy said...

Do you have the monthly insurance on your equipment? Yeah, it is $5 a month, but then when you've got issues (dish, remote, customer service) they don't change you anything else.

Jamie Sue said...

That is SO ridiculous!

Brooke Jackson said...

So, funny that they sent that to you in a "we care" envelope. I got the same thing when a piece of my mail caught on FIRE in the delivery truck! DUH!

Ali, Allan + Willow said...

That is crazy!! You better try again because I just called them today and after I chose a couple of automated choices I pressed 0 and I got a girl right away with no charge! But seriously what is our work coming to??

Judy said...

Man, that really stinks. Charging $5 to talk to a person in ridiculous. We got a wedding announcement in the mail like that once, we only got to see half of the grooms face.